Privacy Policy

Privacy Policy

 

Chemz ([Full Legal Company Name]) acknowledges the importance of protecting your personal data. This Privacy Policy is intended to inform you about how we collect, process, use, and protect the personal data you provide to us through our website.

The use of this website implies the acceptance of this Privacy Policy.

 

1. Data Controller

 

The entity responsible for the processing of personal data collected on this website is:

  • Trade Name: Chemz (or [Full Legal Company Name])

  • Registered Office: [Complete company address]

  • Tax ID (NIF): [Tax Identification Number]

  • Email for privacy matters: geral@chemz.pt

  • Phone Contact: [Phone number]

 

2. What Personal Data Do We Collect?

 

Within the scope of your interaction with our website (such as making a purchase or subscribing to a newsletter), we may collect the following data:

  • Identification and Contact Data: Full name, billing address, delivery address, email address, and phone number.

  • Tax Data: Tax Identification Number (NIF), required for issuing invoices.

  • Transaction Data: Information about your purchases, orders, returns, and payment details (note: sensitive payment data, such as credit card numbers, are processed directly by our payment partners and are not stored on our servers).

  • Technical Data (Browsing): IP address, browser type, operating system, and other information collected through cookies (see Cookie Policy).

 

3. For What Purpose Do We Process Your Data?

 

Your personal data is processed for the following purposes and legal bases:

  1. Order Management (Legal Basis: Contractual Performance):

    • Processing, payment, shipment, and delivery of your orders.

    • Management of returns or information requests regarding the order.

    • Communication regarding the status of your order.

  2. Compliance with Legal Obligations (Legal Basis: Legal Obligation):

    • Issuing invoices and other accounting documents (e.g., transport documents).

    • Responding to requests from judicial or tax authorities.

  3. Customer Support (Legal Basis: Legitimate Interest or Contractual Performance):

    • Responding to your questions, requests, or complaints submitted via email (geral@chemz.pt) or other channels.

  4. Marketing and Communications (Legal Basis: Consent):

    • Sending newsletters, promotions, new products, or relevant information about Chemz, only if you have given us your explicit consent to do so.

 

4. Sharing of Personal Data

 

Chemz does not share your personal data with third parties, except when strictly necessary for the execution of contracted services. Your data may be shared with:

  • Carrier Companies: To enable the physical delivery of your orders (Name, Address, Contact).

  • Payment Processing Entities: (e.g., SIBS, PayPal, etc.) To process your payments securely.

  • Tax and Judicial Authorities: Within the scope of compliance with legal obligations.

  • Software Partners: (e.g., invoicing software or e-commerce platform) that act as our subcontractors, following our instructions and ensuring confidentiality.

We ensure that all our partners comply with GDPR standards.

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5. Data Retention Period

 

Your data will be kept only for the period strictly necessary to fulfill the purposes for which it was collected.

  • Billing Data: Will be kept for the mandatory legal period (currently 10 years for accounting documents).

  • Customer Data (Orders): Will be kept during the product warranty period or for the time necessary to manage any complaints.

  • Marketing Data (Newsletter): Will be kept until the user exercises their right to withdraw consent (unsubscribe).

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6. Your Rights (Data Subject Rights)

 

Under applicable legislation (GDPR), the data subject has the right to:

  • Right of Access: Obtain confirmation as to whether your data is being processed and access it.

  • Right to Rectification: Request the correction of personal data that is inaccurate or incomplete.

  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your data, provided there are no legal obligations preventing it (such as the retention of invoices).

  • Right to Restriction of Processing: Request the suspension of processing in certain situations.

  • Right to Portability: Receive the data you have provided to us in a structured, commonly used, and machine-readable format.

  • Right to Object: Object to the processing of your data, particularly for direct marketing purposes.

  • Right to Withdraw Consent: If the processing is based on your consent (such as for marketing), you may withdraw it at any time.

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7. How to Exercise Your Rights

 

To exercise any of your rights, or to clarify any questions regarding the processing of your data, please contact us via a written request to the email:

geral@chemz.pt

We may request proof of identity to ensure that the data is only shared with the respective owner.

You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission - CNPD).

 

8. Security Measures

 

Chemz implements appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, unauthorized access, or disclosure. We use security certificates (SSL) on our website to ensure the encryption of communications.

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9. Cookie Policy

 

Our website uses cookies to improve the browsing experience and analyze traffic. For more information, please consult our [Link to Cookie Policy, if applicable].

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10. Changes to the Privacy Policy

 

Chemz reserves the right to update this Privacy Policy at any time. We recommend its periodic consultation to stay informed about how we protect your data.